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Privacy Policy

Privacy Policy

PRIVACY POLICY

  1. INTRODUCTION

Arches Enhance (OPC) Private Limited (the “Company”), a company duly incorporated under the Companies Act 2013, owns and operates www.effistay.com, its mobile website and the mobile application (hereinafter referred to as the “Channel(s)”). The Company operates as an online travel aggregator and allows the Users to book hotels for a short – term basis (the “Services”) in the territory of INDIA through these Channels.

For the purpose of this Policy, the use of terms like “we”, “us” and “ours” refers to the Company and the terms “you” and “your” refers to the User.

We are committed to protecting the Personal Information (defined below) of any person (the “User”) who accesses the Channels, intends to purchase or purchases any Services available through the Channels or enquires about the same. The procedure for handling and securing the User’s information shall be governed in accordance with the terms and conditions of this Privacy Policy (the “Policy”).

We hereby request the User(s) to note that by accessing the Channels or by providing any information on these Channels, you acknowledge that you are well aware of the terms under this Policy, have read and understood them and you hereby agree to be bound by it. However, in case you do not agree to these terms, you should exit the Channel immediately.

  1. DEFINITIONS

  1. “PERSONAL INFORMATION” shall mean and refer to the information that identifies a specific User such as your first and last name, gender, mailing address, email address, contact number, date of birth, age amongst other information. Further, in case you intend to book the Services, we may ask you to provide us with your debit or credit card number, expiration date and authentication codes or banking or wallet related information for payment purposes. The Personal Information shall also include your user id/log –in and passwords.

  2. “NON PERSONAL INFORMATION” shall mean and refer to any other information that may be collected by the Company while your visit on the Channels as per the applicable laws and other law enforcement activities.

  3. “COOKIES” shall mean and refer to small pieces of information that are stored by your browser and transferred to the hard drive of your device in order to enhance your interactive experience and improve the Channel’s Services. 

  1. TERMS AND CONDITIONS

This Policy applies to any User, either a person or any legal entity, who accesses the Channels and /or uses the Services provided through these Channels. This Policy governs the access, collection, usage, handling, storage and disclosure of such Personal Information in accordance with the terms as given below:

  1. Collection of Information:

  1. We collect and process the ‘Data’ (including Personal Information and Non-personal Information) when you browse through or use services available on our Channel.

  2. We may collect your Personal Information or engage in certain activities on the Channels, such as (without limitation):

  1. Creating an account, booking a service, submitting articles, images or other content as a review; filling out a survey, or while enquiring about the Services, we may ask you to provide certain information about yourself.

  2. While raising queries or requiring assistance or initiating bookings on our Channels, or certain information otherwise entered by you for the surveys conducted on the Channels, reviews or any other information. It is optional for you to engage in such activity. If you elect to engage yourself in the activities/services on the Channels, we may ask you to provide us with certain Personal Information. If you choose to not provide your information for a particular activity/service, you may not be permitted to engage in that activity/service.

  1. The User may also from time to time request to update, amend or correct the Personal Information by through their account.

  2. Further, while use of our channel by you, we may also collect certain Non Personal Information such as device ID, device make/model, IP address, browser type, operating system, page views, website navigation, timing and frequency of use of the Channels, marketing preferences etc. for marketing, analytics and research purposes, in order to improve our Channels, and to ensure the security of the same.

  1. Usage of Data:

  1. We may use the User’s Data for several purposes including, but not limited to, 

  1. Sending the verification code or OTPs for bookings

  2. Expeditious transactions

  3. To contact the User directly for sending the reservation details, invoices or any other updates on such reservation

  4. For sending reminders regarding the reservation

  5. To allow the Company’s customer care to assist you with your reservation and/or your queries

  6. For posting reviews and ratings regarding the Services

  7. For sending gift cards, coupon codes and other discounts to the User

  8. To understand the needs and preferences of the User

  9. To protect out the User’s account from any unauthorized access as the messages for every access from an unauthorized device are sent on the registered number as provided by the User.

  1. The information collected from the reviews posted by the Users is used by the Company for the purpose of improving the services on the Channels and enhancing the User experience.

  2. The Personal Information, surveys and reviews submitted by the Users on the Channels helps the Company to identify the User preferences, and accordingly, develop programs to improve the User experience.

  3. For the purpose of providing the required Services to our Users, we may share your Data with third parties under a confidentiality agreement which inter alia provides that such third parties shall not further disclose the Information to any person, until and unless such disclosure is required for statutory or legal purposes.

  4. Further, we may use third-party service providers to monitor and use our website or application to track and report website traffic. The web analytics service provider engaged from time to time may use the collected data to contextualize and personalize the adds of its own advertising network. The privacy and security of your data by these third-party service providers are governed by their respective privacy policy.

  1. Duration of retention of Data

  1. Your Data shall be retained only till the time such retention is required for the purposes of rendering Services to you unless such information is necessary for complying with any legal obligation.

  2. You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on the Channels. In case, you choose to do so then your access to the Channels may be limited, and we might not be able to provide the services to you. You may withdraw your consent by sending an email to “[email protected]”. 

  1. Protection of Data

  1. We take appropriate precautions to protect the Data and adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Data, username, password, transaction information and data stored on our Channels. 

  2. The Channels are scanned on a regular basis for any vulnerabilities in order to make your use as safe as possible

  3. Further, we strongly recommend you do not share your login Id and password with anyone.

  4. In addition, your Data resides on a secure server that only selected personnel of the Company to have access to. Every such personnel is bound by the confidentiality obligations of the Company.

  5. Further, the Company shall adopt such other measures as provided under the prevailing laws to protect the Data.

  6. Under certain circumstances, the Company may be required to disclose your Data by the law enforcement agencies, statutory or government authorities, and the User understands that such disclosure is mandatory; however, the Company shall endeavour to take steps for minimum disclosure.

 

  1. Liability and Warranty

  1. Although we have implemented and employed the necessary internet security methods and technology to secure the information and data transmitted to us, the security of the data transmitted over the internet cannot be absolutely guaranteed; thereby we cannot ensure or warrant the security of any information that you transmit to us. Accordingly, the Users sharing the Personal Information with us is entirely at their own risk. In light of the above, the Company declares as follows:

  1. We shall not be held liable for any loss or injury caused to you, as a result, voluntary disclosure of the Personal Information by the User to a third party.

  2. Further, notwithstanding anything contained in this Policy, we disclaim all the warranty for any loss, damage or misuse of the Data.

  3. We disclaim all the warranty and takes no responsibility and liability for the privacy practices and security of Data collected by the third party website linked to our channel and services that are outside our control. 

  1. Data Tracking

Cookies will be used to customize and enhance your experience with the Channels, as they save the User’s time by helping to identify the identity. Cookies also allow the Company to collect Non-Personal Information, for example, the pages you visited and what links you click on. Use of such Non-Personal Information helps us to create a more user-friendly experience for all the Users. Most browsers automatically accept cookies, but you may modify your browser settings to decline cookies, however, declining such settings may make some parts of the Channel inaccessible.  

  1. Eligibility

The view and usage of the Channel is fit for individuals of all age groups. However, in order to transact directly with the Company, you should at least be of 18 (eighteen) years of age.

  1. Disclaimer

We do not collect any personal information and data of any individual except when such individual voluntarily share information and data on our website. Upon such voluntary disclosure of information and data, we may further verify and collate the information and data from information available in public domain (as permitted by law) in order to prevent cases of identity theft, fraud etc. We may receive your information and data through third-party websites if you are connected to us through those websites and services.

  1. Conditions of Use and Revision of Policy

  1. This Policy should be at all times read along with the terms and conditions of use issued by the Company on the Channel.

  2. The Policy may be updated from time to time at the sole discretion of the Company or on due to changes in the prevailing laws. Unless otherwise specified, such revisions shall take effect from the day and date they are posted on the Channels. You are advised to consult this Policy regularly for any changes, and your continued access and use of the Channel shall be deemed as an acceptance to the changes in the Policy.

The Users are requested to note that in case they face any trouble regarding the Channel or wish to report a security breach or have an issue that you are unable to resolve or otherwise require any other assistance with respect to the Channel or this Policy, you may contact us at:       E-mail: [email protected]

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